Effective Date: Aug, 2026
Last Updated: Aug, 2026
At Omni Store – Fresh and Forward Trends, we aim to provide reliable and convenient delivery services for all orders placed through our website.
Since we sell a wide range of products, including electronics, jewelry, fashion, accessories, glass products, heavy items, lightweight products, home and lifestyle products, bulk orders, and customized products, shipping charges and delivery timelines may vary depending on the order.
By placing an order with Omni Store, you agree to the terms described in this Shipping & Delivery Policy.
1. Shipping Availability
We may provide shipping services to selected locations within India and, where specifically offered, to international destinations.
Shipping availability may depend on:
- Delivery location
- PIN/ZIP code
- Product category
- Product size and weight
- Product quantity
- Courier availability
- Shipping restrictions
- Order value
- Special delivery requirements
Some products or locations may not be eligible for delivery.
If delivery is unavailable for a particular location, we will inform the customer where reasonably possible.
2. Shipping Charges
Shipping charges are not necessarily fixed and may vary from order to order.
The applicable shipping cost may depend on several factors, including:
- Delivery location
- Distance from our warehouse/supplier
- Product weight
- Product size or dimensions
- Quantity of products ordered
- Product category
- Heavy or oversized items
- Fragile or special-handling items
- Delivery service selected
- Order value
- Bulk order requirements
- Custom order requirements
- Applicable taxes or charges
- Special shipping arrangements
- Available offers or promotions
The final applicable shipping charge, if any, will be displayed or communicated before the order is confirmed.
3. Shipping Charges Based on Location & Distance
Shipping costs may vary depending on the customer’s delivery location and the distance between the applicable dispatch location and the delivery address.
For example, delivery to nearby locations may have lower shipping charges, while delivery to distant, remote, or difficult-to-service locations may have higher charges.
Remote-area delivery may also be subject to additional transportation or handling charges.
4. Shipping Charges Based on Weight
Product weight may affect shipping charges.
Lightweight products may have lower shipping costs, while heavy products may require additional transportation and handling charges.
For orders containing multiple products, the combined weight or shipment dimensions may be considered when calculating shipping charges.
5. Shipping Charges Based on Quantity
The number of products in an order may affect the total shipping cost.
For example, ordering multiple units of the same product or multiple products together may result in different shipping charges due to:
- Increased package weight
- Additional packages
- Larger shipment size
- Special handling requirements
- Multiple shipment requirements
In some cases, ordering multiple products together may qualify for special shipping rates or offers.
6. Shipping Offers & Free Shipping
From time to time, Omni Store may provide:
- Free shipping
- Reduced shipping charges
- Promotional shipping offers
- Minimum-order free shipping
- Category-specific shipping offers
- Location-specific offers
- Seasonal shipping promotions
- Bulk-order shipping benefits
Shipping offers may be subject to specific terms and conditions.
An offer may depend on factors such as:
- Minimum order value
- Product category
- Delivery location
- Promotional period
- Quantity
- Customer eligibility
- Coupon or promotional code
Omni Store reserves the right to modify, suspend, or withdraw shipping offers at any time, subject to applicable law.
7. Estimated Delivery Time
The estimated delivery time may vary depending on:
- Product availability
- Delivery location
- Distance
- Courier service
- Product weight and size
- Order quantity
- Order processing time
- Customization requirements
- Bulk order requirements
- Weather conditions
- Public holidays
- Transportation conditions
- Other circumstances beyond our reasonable control
The estimated delivery date or timeframe provided at checkout or after order confirmation is an estimate and not necessarily a guaranteed delivery date.
8. Order Processing Time
Orders may require processing time before dispatch.
Processing may include:
- Payment verification
- Product availability confirmation
- Quality checking
- Packaging
- Customization
- Special procurement
- Bulk-order preparation
- Shipping documentation
Standard products may generally be processed faster than customized, bulk, heavy, fragile, or specially sourced products.
9. Heavy & Oversized Products
Heavy, oversized, bulky, or large products may require special transportation arrangements.
Such products may involve:
- Additional shipping charges
- Special handling charges
- Longer delivery times
- Specialized transportation
- Delivery restrictions
- Additional manpower for handling
- Location-specific delivery conditions
The applicable charges and arrangements may be communicated to the customer before confirmation of the order.
10. Fragile & Glass Products
Glass, fragile, delicate, or breakable products may require specialized packaging and handling.
Additional charges may apply for:
- Protective packaging
- Special handling
- Fragile transportation
- Additional packaging material
- Special courier services
Customers should inspect fragile packages upon delivery wherever possible.
If a fragile product appears damaged, customers should contact Omni Store as soon as possible and provide photographs or videos where requested.
11. Bulk Order Shipping
Shipping terms for bulk orders may differ from standard retail orders.
Bulk shipping charges may depend on:
- Total quantity
- Total weight
- Product dimensions
- Number of packages
- Delivery location
- Distance
- Transportation requirements
- Special packaging
- Loading/unloading requirements
- Customer delivery requirements
For large or bulk orders, Omni Store may provide a separate shipping quotation before confirming the order.
12. Custom Order Shipping
Customized or specially manufactured products may require additional processing and delivery time.
Shipping charges may vary depending on:
- Product specifications
- Quantity
- Weight
- Dimensions
- Custom packaging
- Manufacturing location
- Delivery location
- Special transportation requirements
The estimated delivery timeline and shipping charges for custom orders may be communicated separately before order confirmation.
13. Multiple Products in One Order
When an order contains multiple products, the products may:
- Be shipped together
- Be shipped separately
- Arrive on different dates
- Come from different locations
- Have different shipping charges
This may occur due to product availability, supplier location, product size, weight, category, or courier restrictions.
If products are shipped separately, the customer may receive multiple delivery notifications.
14. Multiple Shipping Locations
If products in the same order are being delivered to different addresses, each delivery address may be treated as a separate shipment.
Shipping charges may therefore be calculated separately based on the applicable location, distance, weight, quantity, and delivery requirements.
15. Courier & Delivery Partners
Omni Store may use third-party courier, logistics, transportation, or delivery partners to deliver orders.
The choice of delivery partner may depend on:
- Delivery location
- Product weight
- Product dimensions
- Product category
- Delivery speed
- Courier availability
- Shipping cost
- Special handling requirements
Once an order has been handed over to a courier or logistics provider, delivery may also be subject to that provider’s terms and operating procedures.
16. Tracking Information
Where tracking is available, customers may receive a tracking number or shipment information through:
- SMS
- Customer account
- Website
- Other communication channels
Tracking information may take some time to become active after the shipment is handed over to the courier.
17. Delivery Attempts
The courier or delivery partner may make one or more delivery attempts depending on its operating procedures.
Customers should ensure that:
- Someone is available to receive the package.
- The delivery address is correct.
- The provided mobile number is active.
- The customer responds to delivery calls when necessary.
Repeated failed delivery attempts may result in the package being returned to the sender.
Additional shipping or re-delivery charges may apply where permitted.
18. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please carefully check:
- Name
- House/building number
- Street/area
- City
- State
- PIN/ZIP code
- Mobile number
- Other delivery instructions
Omni Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional charges may apply for address corrections or re-delivery where applicable.
19. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Traffic
- Transportation delays
- Courier delays
- Strikes
- Public holidays
- Government restrictions
- Remote-area delivery
- High-volume periods
- Product availability
- Incorrect customer information
- Technical problems
- Other unforeseen circumstances
A delivery delay does not automatically qualify an order for cancellation or refund.
However, customers may contact us if an order is significantly delayed so that we can investigate the shipment.
20. Delivery to Remote Areas
Delivery to remote, rural, difficult-to-access, or special service areas may:
- Require additional shipping charges
- Take longer than standard delivery
- Have limited courier availability
- Require pickup from a nearby delivery point
- Be subject to special delivery conditions
Any applicable additional charges may be communicated before dispatch where possible.
21. Delivery Inspection
Customers are encouraged to inspect packages upon delivery, particularly for:
- Glass products
- Fragile products
- Electronics
- Heavy products
- High-value products
- Specially packaged products
Where required, customers may be requested to provide photographs or an unboxing video to support a damage, shortage, or incorrect-product claim.
22. Damaged Package at Delivery
If the package appears visibly damaged at the time of delivery, customers should:
- Take photographs of the package.
- Take photographs of the shipping label.
- Record an opening/unboxing video where possible.
- Check the product and accessories.
- Contact Omni Store as soon as possible.
Damage claims will be reviewed according to our Return, Refund & Cancellation Policy.
23. Lost or Missing Shipments
If tracking information indicates that a shipment is delayed, lost, or otherwise unavailable, Omni Store may investigate the matter with the applicable courier or logistics provider.
The final resolution may depend on the courier investigation, product type, order status, and applicable policies.
Where appropriate, Omni Store may provide a replacement, refund, or other resolution in accordance with applicable law and our policies.
24. Delivery Confirmation
Delivery may be confirmed through methods including:
- Customer signature
- OTP verification
- Delivery confirmation
- Courier tracking status
- Photograph or electronic confirmation
- Other delivery verification methods
Customers should retain delivery-related information where appropriate.
25. Shipping for Returned Products
If an approved return is required due to an Omni Store issue, such as:
- Wrong product
- Defective product
- Product damaged during delivery
- Missing essential item
Omni Store may arrange or bear applicable return shipping costs according to the circumstances and applicable policy.
For customer-preference returns, where permitted, the customer may be responsible for return shipping charges.
Please refer to our Return, Refund & Cancellation Policy for complete details.
26. Shipping & Cancellation
If an order is cancelled before dispatch and the cancellation is approved, applicable shipping charges that have not already been incurred may be refunded according to the applicable refund terms.
If the order has already been dispatched, shipping charges may not be refundable where the cost has already been incurred.
Custom, bulk, heavy, fragile, or specially sourced orders may have separate cancellation and shipping conditions.
27. International Shipping
Where international shipping is offered, additional charges may apply, including:
- International shipping charges
- Customs duties
- Import taxes
- Local taxes
- Customs clearance charges
- Handling charges
- Other destination-country charges
Unless specifically stated otherwise, customs duties, import taxes, and destination-country charges may be the responsibility of the customer.
International delivery timelines may vary significantly depending on customs clearance and destination-country requirements.
28. Taxes & Other Charges
Shipping charges may not include all applicable taxes, duties, customs fees, handling fees, or other charges unless specifically stated.
The final amount payable will be displayed or communicated before order confirmation where applicable.
29. Shipping Address Changes
Customers should contact Omni Store as soon as possible if they need to change their delivery address.
Address changes may not be possible after:
- Order processing
- Packaging
- Dispatch
- Courier handover
If an address change is possible, additional shipping or handling charges may apply.
30. Contact Us
For questions regarding shipping, delivery, tracking, delayed orders, or delivery charges, please contact:
Omni Store – Fresh and Forward Trends
Email: support@osfft.com
When contacting us about an order, please provide your Order Number and registered contact information.
31. Important Shipping Note
Shipping charges are calculated based on the applicable order and may vary depending on the delivery location, distance, product weight, product dimensions, quantity, product category, delivery requirements, and available shipping offers or promotions.
The shipping amount shown or communicated at checkout/order confirmation will be the applicable shipping charge for that order, subject to any subsequent changes mutually agreed with the customer for special, bulk, or custom orders.
Omni Store – Fresh and Forward Trends reserves the right to change shipping methods, courier partners, delivery charges, and shipping offers from time to time, subject to applicable law.
Omni Store – Fresh and Forward Trends
Fresh and Forward Trends