Return & Exchange

Effective Date: Aug, 2026
Last Updated: Aug, 2026

At Omni Store – Fresh and Forward Trends, we aim to provide quality products and a smooth shopping experience. This Return, Refund & Cancellation Policy explains the conditions under which orders may be cancelled, products may be returned or exchanged, and refunds may be issued.

Because we sell a wide range of products, including electronics, jewelry, fashion items, accessories, glass products, heavy items, lightweight products, customized products, and bulk orders, return and refund eligibility may vary depending on the product category.

By placing an order with Omni Store, you agree to the terms of this policy.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

Once an order has been processed, packed, dispatched, customized, specially procured, or handed over to a shipping partner, cancellation may no longer be possible.

Cancellation requests may be accepted when:

• The order has not yet been processed.
• The order has not been packed or dispatched.
• Customization has not started.
• Special procurement has not been completed.
• The product has not been specifically manufactured or prepared for the customer.

Cancellation approval is subject to the status of the order at the time the request is received.

2. How to Request Cancellation

To request cancellation, contact us using the details provided on our website.

Please provide:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation

We will review the order status and inform you whether cancellation is possible.

If cancellation is approved after payment has been made, the applicable refund will be processed according to this policy.

3. Cancellation After Dispatch

Once an order has been dispatched or handed over to a courier/logistics partner, it may not be possible to cancel the order.

If the product is eligible for return, the customer may need to receive the product and then submit a return request according to the applicable return conditions.

Refusing delivery without contacting Omni Store may not automatically qualify the order for a refund.

Additional shipping, return, or handling charges may apply where permitted.

4. Cancellation of Custom Orders

Custom, personalized, specially manufactured, or specially sourced products may not be cancellable once processing or customization has started.

This may include products customized according to:

• Size
• Color
• Design
• Material
• Quantity
• Engraving
• Printing
• Branding
• Packaging
• Special specifications
• Customer-provided designs
• Other specific customer requirements

Once customization or special procurement has started, cancellation may not be permitted except where required by applicable law or specifically agreed by Omni Store.

5. Bulk Order Cancellation

Bulk orders may be subject to separate cancellation terms agreed at the time of quotation or order confirmation.

A bulk order may not be cancelled once:

• Special procurement has started.
• Manufacturing has started.
• Customization has started.
• Special packaging has been prepared.
• The order has been dispatched.
• Non-standard products have been sourced specifically for the customer.

Any applicable cancellation charges or deductions will be communicated to the customer where applicable.

6. Return Eligibility

A product may be eligible for return if:

• The wrong product was delivered.
• The product is defective or damaged upon arrival.
• The product received does not match the confirmed order.
• The product is missing essential parts or accessories.
• The product qualifies for return under the specific product listing.
• The return is otherwise approved by Omni Store.

Return eligibility may differ by product category.

Customers should check the product page and applicable return conditions before placing an order.

7. Return Request Period

Customers should contact Omni Store as soon as possible after receiving the order if they believe there is an issue.

Unless a different period is specifically stated on the product page or order confirmation, return requests should generally be submitted within [7] days of delivery.

For certain products, the return window may be shorter or longer depending on the product category, manufacturer requirements, or applicable law.

The applicable return period shown on the product page or communicated with the order will prevail where specifically stated.

8. Damaged Products

If a product arrives damaged, customers should notify Omni Store as soon as possible.

For fragile, glass, electronic, heavy, or high-value products, customers may be requested to provide:

• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs of the damaged product
• Video of opening/unboxing the package
• Photographs of damaged or missing components
• Order number
• Other information reasonably required to investigate the claim

Where possible, customers should inspect the package at the time of delivery.

For certain products, an unboxing video may be required to process a damage or shortage claim.

9. Wrong Product Received

If you receive a product different from the product ordered, contact us as soon as possible.

After verification, Omni Store may provide an appropriate resolution, which may include:

• Replacement
• Exchange
• Return
• Refund

The resolution will depend on product availability and the circumstances of the order.

The incorrect product should generally remain unused and in its original condition until return instructions are provided.

10. Defective Products

If a product is defective or does not function as described, contact us with details of the issue.

Depending on the product and applicable warranty, we may:

• Troubleshoot the issue.
• Arrange a replacement.
• Arrange a repair.
• Provide an exchange.
• Approve a return.
• Process a refund where applicable.
• Refer the customer to the manufacturer’s warranty service.

For electronic products, warranty claims may be subject to the manufacturer’s warranty terms.

11. Electronics Return Conditions

Electronic products may be subject to special return and warranty conditions.

Before returning an electronic product, customers should:

• Keep the original packaging.
• Keep all accessories.
• Keep manuals and documentation.
• Keep warranty cards where applicable.
• Avoid unauthorized modification or repair.
• Remove personal data and accounts from the device where applicable.

Products damaged due to misuse, accidental damage, unauthorized repair, liquid damage, electrical damage, or improper installation may not qualify for a return or refund.

Manufacturer warranty terms may apply separately.

12. Jewelry & Fashion Products

Returns or exchanges for jewelry, fashion items, accessories, and similar products may be subject to additional conditions.

Products may need to be returned:

• Unused
• Unworn
• In original condition
• With original packaging
• With tags, labels, certificates, or accessories where applicable

Products showing signs of wear, damage, alteration, or misuse may not be eligible for return.

Certain jewelry, personalized, engraved, or customized products may be non-returnable.

13. Glass & Fragile Products

Glass and other fragile products may be subject to special return conditions.

Customers should inspect the package upon delivery wherever possible.

If the product is damaged during transportation, customers should immediately provide the required photographs/video and order information.

Claims submitted after significant delay may be difficult to verify and may be rejected where permitted by applicable law.

14. Heavy & Oversized Products

Heavy, large, oversized, or special-handling products may have different return arrangements.

Additional transportation, pickup, handling, or restocking charges may apply where permitted.

Customers may be responsible for ensuring reasonable access for pickup or delivery.

Some heavy or oversized products may be non-returnable unless they are defective, damaged, incorrect, or otherwise covered by the applicable return terms.

15. Custom & Personalized Products

Custom-made, personalized, engraved, printed, branded, or specially manufactured products are generally not eligible for return or refund due to a change of mind.

However, if the product is defective, materially different from the approved specifications, or otherwise covered by applicable consumer protection laws, the customer may contact Omni Store for an appropriate resolution.

Customers are responsible for checking and approving customization details before production begins.

Omni Store is not responsible for errors caused by incorrect information, spelling, measurements, colors, designs, or specifications provided or approved by the customer.

16. Bulk Orders

Bulk orders may have separate return, replacement, and refund conditions.

For bulk purchases, the applicable terms may depend on:

• Quantity
• Product type
• Supplier conditions
• Manufacturing requirements
• Customization
• Packaging
• Shipping arrangements
• Order value
• Special quotation terms

The specific terms agreed upon in the quotation or order confirmation may apply to the bulk order.

17. Change-of-Mind Returns

A return due solely to a change of mind may or may not be accepted depending on the product category and the return conditions displayed on the product page.

Where change-of-mind returns are accepted:

• The product must generally be unused.
• The product must be in original condition.
• Original packaging should be retained.
• Tags and accessories should be included where applicable.
• Return shipping charges may be deducted or payable by the customer where permitted.

Certain products may be excluded from change-of-mind returns.

18. Products Generally Not Eligible for Return

Unless required by applicable law or specifically stated otherwise, the following types of products may not be eligible for return:

• Customized products
• Personalized products
• Engraved products
• Specially manufactured products
• Specially procured products
• Certain jewelry products
• Certain hygiene-sensitive products
• Certain electronic products
• Used or worn products
• Products damaged after delivery by the customer
• Products missing original packaging or accessories
• Products marked as non-returnable
• Products sold under specific clearance or final-sale conditions
• Products that cannot reasonably be resold due to their nature

The exact eligibility will depend on the product and its listing.

19. Product Condition for Returns

To qualify for an eligible return, the product may need to be:

• Unused
• Unwashed
• Unworn
• Undamaged
• In original condition
• In original packaging
• Complete with accessories
• Complete with manuals or documentation where applicable
• Complete with tags, labels, certificates, or warranty documents where applicable

Customers should not remove or destroy original packaging until they are satisfied with the product, particularly for fragile, electronic, or high-value items.

20. Return Shipping

Depending on the reason for the return:

If the return is due to an Omni Store issue

For example:

• Wrong product delivered
• Product damaged during shipping
• Manufacturing defect
• Missing essential item

Omni Store may arrange or reimburse eligible return shipping according to the circumstances and applicable policy.

If the return is due to customer preference

For example:

• Change of mind
• Incorrect selection
• Incorrect size where no seller error occurred
• Customer no longer wants the product

The customer may be responsible for return shipping and applicable charges where permitted.

21. Refund Eligibility

A refund may be issued when:

• An eligible order is successfully cancelled.
• An eligible returned product is received and approved.
• A replacement is unavailable.
• Omni Store is unable to fulfil the order.
• A wrong or defective product is returned and a refund is approved.
• A refund is otherwise required under applicable law.

Refund eligibility is determined based on the product category, order status, return condition, and applicable terms.

22. Refund Processing

Once an eligible return is received and inspected, we will communicate the outcome.

If the refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time taken for the amount to appear in the customer’s account may depend on:

• Payment gateway
• Bank
• Card issuer
• Payment method
• Financial institution
• Processing timelines

Omni Store is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.

23. Partial Refunds

In certain circumstances, a partial refund may be provided instead of a full refund.

This may apply where:

• The product has minor damage that does not prevent use.
• Accessories or packaging are missing.
• The product has been partially used.
• The customer agrees to retain the product.
• A partial refund is otherwise mutually agreed.

Any applicable deductions will be communicated where reasonably possible.

24. Refund Deductions

Where permitted by applicable law and the specific order terms, refunds may be reduced by applicable charges such as:

• Return shipping charges
• Pickup charges
• Special handling charges
• Restocking charges
• Customization charges
• Non-refundable service charges
• Other costs specifically communicated to the customer

No deduction will be made where prohibited by applicable law.

25. Refund for Unavailable Products

If an order is accepted but the product subsequently becomes unavailable, Omni Store may cancel the affected order and issue an applicable refund.

The refund will generally be processed through the original payment method.

26. Failed or Duplicate Payments

If your payment is deducted but the order is not successfully created, please contact us with the transaction details.

We will verify the payment status.

If the payment was successfully received but the order was not created, the applicable amount may be refunded after verification.

For duplicate payments, we will verify the transactions and process an applicable refund.

Bank or payment gateway processing times may apply.

27. Refunds for Cancelled Orders

If an order is cancelled before processing and payment has already been received, an eligible refund will be initiated after cancellation confirmation.

If an order includes multiple products and only part of the order is cancelled, the refund will apply only to the eligible cancelled items and applicable charges.

28. Return Inspection

Returned products may be inspected before a replacement, exchange, or refund is approved.

The inspection may verify:

• Product condition
• Serial number
• Product authenticity
• Accessories
• Packaging
• Tags
• Damage
• Usage
• Signs of modification
• Reason for return

If the returned product does not meet the applicable return conditions, the return may be rejected or a partial resolution may be offered where appropriate.

29. Fraudulent or Abusive Returns

Omni Store reserves the right to investigate and restrict return or refund requests that appear fraudulent, abusive, or inconsistent with normal customer use.

This may include:

• Repeated fraudulent claims
• Returning a different product
• Product swapping
• False damage claims
• Unauthorized returns
• Misuse of promotional offers
• Manipulation of refund procedures

Where permitted by law, we may suspend or restrict accounts associated with fraudulent activity.

30. Exchange or Replacement

Where applicable, Omni Store may offer an exchange or replacement instead of a refund.

Replacement availability depends on stock and product category.

If the same product is unavailable, we may offer:

• An alternative product
• Store credit, where applicable
• A refund
• Another mutually agreed resolution

31. Store Credit

Where offered or agreed, refunds may be provided as store credit instead of the original payment method.

Store credit may be subject to specific validity, usage, and other conditions communicated at the time it is issued.

32. Delivery Refusal

Customers are advised not to refuse delivery solely because they have changed their mind.

If a product is refused, the order may be returned to Omni Store by the courier.

Any refund will be subject to verification and the applicable cancellation, return, shipping, and refund conditions.

Refusal of delivery does not automatically guarantee a full refund.

33. Incorrect Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer unavailable
• Customer refusal
• Failure to respond to delivery attempts

additional shipping or re-delivery charges may apply where permitted.

34. Non-Delivery

If your order has not been delivered within the expected delivery period, please contact us with your order number.

We may investigate the shipment with the applicable courier or logistics provider.

Depending on the circumstances, we may provide an appropriate resolution, including replacement or refund where applicable.

35. Return Procedure

To request a return:

Step 1

Contact Omni Store through the available customer support channel.

Step 2

Provide:

• Order number
• Name
• Registered mobile number
• Email address
• Product name
• Reason for return
• Photographs/videos where requested

Step 3

Wait for return approval and instructions.

Step 4

Pack the product securely with its original packaging and accessories where applicable.

Step 5

Hand the package to the authorized pickup partner or return it using the instructions provided by Omni Store.

Step 6

The returned product will be inspected.

Step 7

If approved, the applicable replacement, exchange, or refund will be processed.

Customers should not send products to an address unless return instructions have been provided by Omni Store.

36. Customer Responsibility During Return

Customers must ensure that returned products are packed securely to prevent damage during return transportation.

The customer may be responsible for damage caused by inadequate packaging where the customer arranged the return.

Products should be returned with all applicable accessories, documentation, tags, certificates, and original packaging.

37. Policy for Promotional Products

Products purchased using discounts, coupons, promotional codes, special offers, or limited-time promotions may be subject to special return and refund conditions.

If a promotional order is partially returned or cancelled, the applicable discount may be recalculated.

This may affect the final refund amount.

38. Free Gifts and Promotional Items

If an order includes a free gift or promotional item and the main product is returned, the free gift may also need to be returned.

If the promotional item is not returned, its applicable value may be deducted from the refund where permitted.

39. Taxes and Charges

Refunds of applicable taxes, shipping charges, convenience charges, or other fees will depend on the reason for the refund and applicable laws and policies.

Where certain charges are non-refundable, they may be deducted from the refund where legally permitted.

40. Policy Changes

Omni Store reserves the right to update or modify this Return, Refund & Cancellation Policy at any time.

Any changes will be published on this page with an updated effective date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

41. Applicable Law

This policy shall be interpreted in accordance with the applicable laws of India.

Nothing in this policy is intended to limit any mandatory rights or protections available to consumers under applicable law.

42. Contact Us

For cancellation, return, replacement, exchange, or refund requests, please contact:

Omni Store – Fresh and Forward Trends

Email: support@osfft.com

When contacting us regarding an order, please provide your Order Number so that we can assist you efficiently.

Important Customer Note

Before placing an order, customers are encouraged to carefully review:

• Product description
• Product specifications
• Size and dimensions
• Color and design
• Product quantity
• Warranty information
• Return eligibility
• Delivery information
• Customization details
• Applicable charges

By placing an order with Omni Store – Fresh and Forward Trends, you acknowledge that you have reviewed the applicable product and order terms.

Omni Store – Fresh and Forward Trends reserves the right to evaluate each return, refund, exchange, and cancellation request based on the applicable product conditions, order status, and applicable law.