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Frequently Asked Questions
Shipping charges are calculated based on the actual order and delivery requirements. Factors such as delivery location, distance, product weight, dimensions, quantity, product category, fragile/heavy handling, number of packages, and available shipping offers can affect the final shipping cost. For some products, especially heavy, oversized, fragile, bulk, or custom orders, shipping may require a separate quotation.
Yes. Omni Store is designed as a multi-category marketplace, so you can add products from different categories—such as electronics, fashion, jewelry, home products, packaged food, accessories, and more—to the same shopping cart. However, products may be dispatched separately depending on availability, supplier location, product type, weight, or shipping requirements. As a result, different products may arrive at different times.
Yes, you can contact us for bulk quantity requirements even when the displayed stock quantity is insufficient. Bulk orders may receive special pricing depending on the product, quantity, availability, sourcing requirements, and delivery location. Large orders may also have separate payment, packaging, shipping, and delivery arrangements.
For selected products, Omni Store may accept custom or specially requested orders. You can share your required specifications, such as size, color, material, design, quantity, branding, packaging, or other requirements. We will evaluate whether the request can be fulfilled and provide applicable pricing, processing time, customization charges, and shipping details before confirmation. Custom orders may not be cancellable once production or special procurement begins.
Product availability can change due to inventory movement, supplier availability, or unexpected stock issues. If we are unable to fulfil an accepted order, we may offer an alternative product, revised availability date, or applicable refund, depending on the circumstances. We do not substitute a product with a significantly different item without appropriate customer communication.
Omni Store sells products with very different characteristics and handling requirements. A standard accessory, electronic device, jewelry item, glass product, heavy item, food product, or customized product may require different return conditions. Product-specific return eligibility, warranty conditions, usage restrictions, customization, hygiene considerations, and manufacturer policies may therefore affect whether a return, replacement, exchange, or refund is available.
For fragile, glass, heavy, high-value, or electronic products, customers should inspect the package as soon as possible and document its condition. Where requested, provide clear photographs of the outer packaging, shipping label, product damage, accessories, and an unboxing video. This helps us and the logistics partner investigate the claim. The final resolution may be a replacement, repair, exchange, partial refund, or full refund depending on the product and circumstances.
A single order can contain products that come from different warehouses, suppliers, dispatch locations, or shipping networks. Product size, weight, category, availability, and handling requirements can also require separate shipments. Therefore, your order may arrive in multiple packages and on different dates. If tracking is available, individual shipment details may be provided separately.
Need Help? We’re Here for You!
Have a question about a product, bulk order, custom request, delivery, or anything else? Connect with the Omni Store team and we’ll be happy to help you find the right solution.