Privacy Policy

Effective Date: Aug, 2026

At Omni Store – Fresh and Forward Trends, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Omni Store

Omni Store – Fresh and Forward Trends is an e-commerce business offering a wide range of products, including electronics, jewelry, fashion, accessories, home and lifestyle products, glass products, heavy and lightweight products, gifts, customized products, and other merchandise.

This Privacy Policy applies to information collected through our website, online orders, customer communications, bulk orders, custom orders, and other services provided by Omni Store.

2. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

A. Personal Information

When you place an order, create an account, contact us, or request information, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state, country, and postal/ZIP code
  • Company or business name, where applicable
  • Order details
  • Product preferences
  • Customization requirements
  • Bulk-order requirements
  • Communication details
B. Payment Information

When you make a purchase, payment may be processed through third-party payment gateways.

We may receive limited payment-related information, such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Transaction amount
  • Payment date

We generally do not store complete credit/debit card numbers, CVV numbers, banking passwords, or other sensitive payment credentials on our website unless specifically required and legally permitted.

Payment information may be processed directly by the applicable payment service provider according to its own privacy policy and terms.

C. Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website
  • Approximate location information
  • Website interaction data
  • Other technical and diagnostic information

This information helps us maintain, secure, analyze, and improve our website.

3. Information Collected During Orders

When you place an order with us, we may collect and process information necessary to complete your purchase, including:

  • Customer information
  • Product details
  • Quantity
  • Order value
  • Billing information
  • Shipping information
  • Payment status
  • Delivery information
  • Order history
  • Customer communications

For bulk or custom orders, we may additionally collect business requirements, product specifications, quantities, customization instructions, and other information necessary to process the request.

4. How We Use Your Information

We may use the information collected for purposes including:

  • Processing and fulfilling orders
  • Confirming purchases
  • Processing payments
  • Arranging shipping and delivery
  • Providing customer support
  • Responding to enquiries
  • Processing returns, replacements, refunds, and cancellations
  • Handling bulk orders
  • Processing custom orders
  • Providing order updates
  • Sending important service communications
  • Improving products and services
  • Improving website functionality
  • Preventing fraud and unauthorized transactions
  • Maintaining website security
  • Analyzing website usage
  • Managing customer accounts
  • Providing promotional offers, where permitted
  • Conducting marketing and advertising activities, where permitted
  • Complying with applicable legal and regulatory requirements

5. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Seasonal sales
  • New services
  • Bulk-order opportunities
  • Other Omni Store updates

Marketing communications may be sent through email, SMS, WhatsApp, telephone, push notifications, or other available communication channels.

You may request to stop receiving promotional communications at any time by using the unsubscribe option where available or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, payment updates, delivery notifications, or important account information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember user preferences
  • Maintain shopping cart information
  • Keep users signed in
  • Understand website traffic
  • Analyze website performance
  • Improve website functionality
  • Personalize content
  • Support advertising and marketing activities

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

7. Third-Party Service Providers

We may use trusted third-party service providers to operate our business and provide services to customers.

These may include:

  • Payment gateways
  • Courier and logistics companies
  • Shipping partners
  • Website hosting providers
  • Analytics providers
  • Email service providers
  • SMS providers
  • WhatsApp or communication service providers
  • Advertising and marketing platforms
  • Customer support tools
  • Website security services
  • Technology service providers

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We encourage customers to review the privacy policies of third-party services when applicable.

8. Payment Processing

Payments made through our website may be handled by third-party payment processors.

We do not intend to store complete payment card information such as full card numbers or CVV details on our own servers unless specifically stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies, security practices, and applicable laws.

9. Shipping and Delivery Information

To deliver your order, we may share necessary information with shipping and logistics providers.

This may include:

  • Customer name
  • Delivery address
  • Mobile number
  • Order details
  • Delivery instructions

Such information is shared only to the extent reasonably necessary to complete delivery and related services.

10. Bulk Orders and Custom Orders

For bulk and custom orders, we may collect additional information required to provide quotations and fulfil the order.

This may include:

  • Business information
  • Quantity requirements
  • Product specifications
  • Customization details
  • Branding requirements
  • Design information
  • Delivery requirements
  • Special packaging requirements
  • Other information voluntarily provided by the customer

We will use this information to communicate with you, prepare quotations, process the order, manufacture or source products where applicable, and complete delivery.

11. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary with:

  • Payment service providers
  • Shipping and courier companies
  • Suppliers or manufacturers involved in fulfilling an order
  • Technology and hosting providers
  • Customer support providers
  • Marketing and communication providers
  • Professional advisors
  • Government authorities or law-enforcement agencies where legally required
  • Other service providers necessary to operate our business

Information may also be disclosed when necessary to:

  • Comply with applicable law
  • Protect our legal rights
  • Prevent fraud
  • Protect the security of our website
  • Investigate suspected misuse
  • Protect customers, employees, or other persons

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer services
  • Maintaining order records
  • Handling refunds, returns, and disputes
  • Meeting accounting and tax requirements
  • Complying with legal obligations
  • Preventing fraud
  • Resolving disputes
  • Enforcing our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Raise concerns about the handling of your information
  • Request information regarding certain data-processing activities

Some requests may be subject to legal or contractual limitations.

To exercise applicable privacy rights, please contact us using the details provided below.

15. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Social Media

We may operate or maintain social media profiles and may provide links to social media platforms through our website.

Interactions with third-party social media platforms are governed by their respective privacy policies and terms.

Information you voluntarily provide through public social media platforms may be visible to others depending on your account settings.

18. Fraud Prevention and Security

We may process certain information to identify, prevent, investigate, and respond to:

  • Fraudulent transactions
  • Unauthorized account access
  • Suspicious orders
  • Payment fraud
  • Website abuse
  • Security threats
  • Other unlawful activities

We may share relevant information with payment providers, security services, law enforcement agencies, or other appropriate parties where reasonably necessary or legally required.

19. International Data Transfers

Depending on the third-party services and technology providers we use, your information may be processed or stored on servers located outside your state or country.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are used for such transfers.

20. Business Transfers

If Omni Store is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.

We will take reasonable steps to ensure that personal information continues to receive appropriate protection.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Services
  • Technology
  • Legal or regulatory requirements

The updated Privacy Policy will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

22. Consent

By using our website, providing information, creating an account, placing an order, or submitting an enquiry, you acknowledge that you have read this Privacy Policy.

Where applicable, we will obtain consent for specific processing activities as required by law.

You may withdraw consent where legally permitted and where processing is based on consent.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Omni Store – Fresh and Forward Trends

Email: support@osfft.com

Privacy Requests

For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where reasonably necessary.

We will make reasonable efforts to respond to legitimate requests within the period required by applicable law.

Last Updated: Aug, 2026

Omni Store – Fresh and Forward Trends
Fresh and Forward Trends