Effective Date: Aug, 2026
Last Updated: Aug, 2026
These Payment & Refund Terms apply to all purchases made through Omni Store – Fresh and Forward Trends.
By placing an order with Omni Store, you agree to the payment and refund conditions described below.
1. Accepted Payment Methods
Omni Store may provide one or more of the following payment methods:
- Credit cards
- Debit cards
- UPI
- Net banking
- Mobile wallets
- Payment gateway services
- Bank transfer
- Cash on Delivery (where available)
- Other payment methods displayed or approved by Omni Store
Available payment methods may vary depending on the customer’s location, product category, order value, and other factors.
2. Payment at Checkout
For online orders, customers may be required to make full payment at the time of checkout unless another payment arrangement is specifically offered.
An order will normally be processed only after successful payment confirmation.
Payment completion does not automatically guarantee product availability. If a product becomes unavailable after payment, the applicable amount will be refunded according to these terms.
3. Payment Verification
Omni Store may verify payment and order information before processing an order.
We may contact the customer to verify:
- Customer identity
- Mobile number
- Email address
- Delivery address
- Payment status
- Order details
- Other information reasonably required to prevent fraudulent transactions
If payment or order information cannot be verified, Omni Store may place the order on hold or cancel it.
4. Payment Gateway
Online payments may be processed through third-party payment gateways.
When using a payment gateway, the customer may be subject to the payment provider’s terms, conditions, privacy policy, and security procedures.
Omni Store does not generally store complete card details such as full card numbers, CVV numbers, or banking passwords on its own systems.
5. Successful Payment
A payment is considered successfully received when the applicable payment service confirms the transaction.
Customers should retain their payment confirmation, transaction ID, or other payment reference until the order has been successfully delivered.
6. Failed Payment
If a payment fails, the order may not be created or may remain pending.
Customers may retry the payment using an available payment method.
If money has been deducted despite the order being unsuccessful, the customer should contact Omni Store with the transaction details.
We will verify the payment status and process an applicable refund if the payment was successfully received but the order was not completed.
7. Pending Payments
If a payment remains pending, the order may remain on hold until the payment status is confirmed.
Customers should avoid making multiple payments for the same order unless instructed to do so.
8. Duplicate Payments
If a customer accidentally makes multiple successful payments for the same order, Omni Store will verify the transactions.
Once the duplicate payment is confirmed, the applicable excess amount may be refunded.
The refund will generally be processed using the original payment method where possible.
9. Incorrect Payment Amount
If an incorrect amount is paid, the customer should contact Omni Store immediately.
We may verify the transaction and take the appropriate action, including:
- Requesting the balance amount
- Processing an applicable refund
- Cancelling the order
- Adjusting the order amount
10. Cash on Delivery
Cash on Delivery may be available for selected products, locations, and order values.
Availability of Cash on Delivery may depend on:
- Delivery location
- Product category
- Product value
- Customer order history
- Courier availability
- Promotional conditions
Omni Store reserves the right to restrict or discontinue Cash on Delivery for certain orders.
11. Order Confirmation
After successful payment and order verification, customers may receive an order confirmation through email, SMS, WhatsApp, website notification, or another available communication method.
An order confirmation does not prevent Omni Store from cancelling an order due to product unavailability, pricing errors, payment issues, fraudulent activity, or other legitimate reasons.
12. Refund Eligibility
A refund may be applicable when:
- An eligible order is cancelled before processing.
- Omni Store cancels an order due to product unavailability.
- An eligible product is returned and the return is approved.
- A wrong product was delivered.
- A defective or damaged product qualifies for a refund.
- A duplicate payment is confirmed.
- Payment was successfully received but an order was not created.
- Omni Store is unable to fulfil an accepted order.
- A refund is required under applicable law.
Refund eligibility depends on the specific product, order status, reason for refund, and applicable policies.
13. Refund for Cancelled Orders
If an order is cancelled before processing and payment has already been received, an eligible refund will be initiated after cancellation confirmation.
If an order has already been dispatched or special processing has begun, the applicable shipping, processing, customization, or other charges may not be refundable where permitted.
Custom and bulk orders may have separate cancellation and refund conditions.
14. Refund for Returned Products
For an approved return, the refund will normally be initiated after:
- The returned product is received.
- The product is inspected.
- The return is confirmed as eligible.
- Any applicable deductions are determined.
Refunds will not necessarily be processed immediately upon receipt of a return request.
15. Refund Processing Time
Once a refund has been approved, Omni Store will initiate the applicable refund.
The time required for the refund to appear in the customer’s account may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Wallet provider
- Payment method
- Financial institution
Omni Store is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.
16. Original Payment Method
Where reasonably possible, refunds will be processed using the original payment method used for the purchase.
For certain circumstances, an alternative refund method may be used after verification and agreement with the customer.
17. Shipping Charges & Refunds
Shipping charges may or may not be refundable depending on the reason for the return or cancellation.
For example:
Seller-related issue
If the return is due to:
- Wrong product
- Defective product
- Product damaged during delivery
- Missing essential item
- Other verified Omni Store error
the applicable shipping or return charges may be refunded or borne by Omni Store, subject to the circumstances.
Customer-related return
If the return is due to:
- Change of mind
- Incorrect selection
- Customer preference
- Incorrect size selection where there was no seller error
the original shipping or return shipping charges may not be refundable where permitted.
18. Partial Refunds
A partial refund may be offered where appropriate.
This may occur when:
- The customer agrees to keep a product with a minor issue.
- Certain accessories are missing.
- The product has minor damage.
- Only part of an order is cancelled or returned.
- A promotional discount affects the refund calculation.
- Applicable charges need to be deducted.
The final refund amount will be communicated to the customer where applicable.
19. Promotional Offers & Refunds
Products purchased using:
- Coupons
- Discount codes
- Promotional offers
- Free shipping offers
- Cashback offers
- Bundle offers
- Special pricing
- Seasonal promotions
may be subject to special refund conditions.
If an order is partially cancelled or returned, the original promotional discount may be recalculated.
As a result, the refund amount may differ from the individual product price originally displayed.
20. Free Shipping Offers
If an order qualifies for free shipping under a promotional offer and the customer subsequently returns part or all of the order, the refund may be recalculated based on the applicable shipping and promotion terms.
Any applicable shipping deduction will be communicated where reasonably possible.
21. Bulk Order Payments
Bulk orders may require:
- Full advance payment
- Partial advance payment
- Milestone-based payment
- Balance payment before dispatch
- Other payment arrangements agreed between the parties
The applicable payment terms for a bulk order may be stated separately in the quotation, invoice, purchase confirmation, or written agreement.
Bulk-order refunds may be subject to the agreed quotation and order terms.
22. Custom Order Payments
Custom, personalized, specially manufactured, or specially sourced products may require advance payment or a deposit before processing begins.
Once customization, manufacturing, or special procurement has started, the payment may not be refundable except where required by applicable law or agreed otherwise.
Any applicable custom-order payment and refund conditions will be communicated before confirmation.
23. Heavy, Fragile & Special Products
Heavy, oversized, glass, fragile, or special-handling products may have additional transportation, packaging, or handling costs.
These costs may be included in the order amount or charged separately.
Where such costs have already been incurred, they may not be refundable in certain cancellation or return situations, subject to applicable law.
24. Refund for Unavailable Products
If Omni Store accepts an order but subsequently determines that the product cannot be supplied, the order may be cancelled.
Where payment has already been received, the applicable amount will be refunded.
25. Refund for Incorrect or Damaged Products
If a customer receives an incorrect or damaged product and the claim is approved, Omni Store may provide:
- Replacement
- Exchange
- Repair
- Full refund
- Partial refund
- Other appropriate resolution
The resolution will depend on product availability, product condition, warranty terms, and the circumstances of the case.
26. Product Warranty & Refunds
Where a product is covered by a manufacturer’s warranty, warranty claims may need to be handled according to the manufacturer’s warranty terms.
A warranty claim does not automatically result in a refund.
Depending on the circumstances, the available resolution may be:
- Repair
- Replacement
- Exchange
- Manufacturer service
- Refund, where applicable
27. Non-Refundable Situations
Unless required by applicable law, refunds may not be available for:
- Customized products
- Personalized products
- Engraved products
- Specially manufactured products
- Specially sourced products
- Used or damaged products caused by the customer
- Products missing essential components
- Products outside the applicable return period
- Products marked as non-returnable
- Fraudulent or abusive refund claims
- Orders where applicable non-refundable charges have already been incurred
Product-specific refund conditions may apply.
28. Refund After Failed Delivery
If an order is returned to Omni Store because of:
- Incorrect address
- Incomplete address
- Customer unavailable
- Repeated failed delivery attempts
- Customer refusal
- Failure to respond to the courier
the refund, if applicable, will be subject to the applicable cancellation, shipping, and return conditions.
Shipping or return-to-origin charges may be deducted where permitted.
29. Refund Verification
For certain refund requests, Omni Store may request:
- Order number
- Transaction ID
- Payment confirmation
- Photographs
- Videos
- Return tracking information
- Customer identification or verification information
- Other information reasonably necessary to verify the claim
This information may be used to prevent fraudulent refund requests.
30. Fraudulent Payment or Refund Claims
Omni Store reserves the right to investigate suspected fraudulent payment or refund activity.
This may include:
- False refund claims
- Payment manipulation
- Duplicate claims
- Unauthorized transactions
- Product swapping
- Returning a different product
- False damage claims
- Abuse of promotional offers
Where permitted by law, we may suspend or restrict accounts associated with fraudulent activity and may cooperate with payment providers or authorities where necessary.
31. Chargebacks and Payment Disputes
Customers are encouraged to contact Omni Store first if there is a problem with an order or payment.
If a customer initiates a chargeback or payment dispute, Omni Store may provide relevant transaction, order, delivery, and communication information to the payment provider or financial institution for investigation.
A chargeback does not prevent Omni Store from pursuing legitimate rights or remedies where permitted by law.
32. Taxes and Other Charges
Refunds may be subject to applicable tax, shipping, processing, handling, or other charges depending on the reason for the refund.
Any applicable deduction will be made only where permitted by applicable law and the relevant order terms.
33. Refund to the Wrong Account or Payment Method
Customers are responsible for providing accurate payment and refund information where an alternative refund method is requested.
Omni Store will not be responsible for losses resulting from incorrect payment information provided by the customer, subject to applicable law.
34. Refund Status
If you have not received an expected refund within the applicable processing period, please contact Omni Store with:
- Order number
- Refund reference, if available
- Payment transaction ID
- Registered email address
- Registered mobile number
We will review the refund status and provide available information.
35. Contact Us
For payment, cancellation, refund, or transaction-related questions, please contact:
Omni Store – Fresh and Forward Trends
Email: support@osfft.com
Please include your Order Number and relevant payment/transaction details when contacting us.
Important Payment & Refund Note
Payment and refund conditions may vary depending on the product category, order value, payment method, shipping cost, delivery location, product weight, quantity, promotional offer, bulk order, custom order, and order status.
The specific terms communicated at checkout, on the product page, in the quotation, or in the order confirmation may apply to the relevant purchase.
Nothing in these Payment & Refund Terms is intended to limit any mandatory consumer rights or protections available under applicable law.
Omni Store – Fresh and Forward Trends reserves the right to update these Payment & Refund Terms from time to time.