Effective Date: Aug, 2026
Welcome to Omni Store – Fresh and Forward Trends. These Terms & Conditions govern your use of our website, services, and purchase of products through our online store.
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing any product.
1. About Omni Store
Omni Store – Fresh and Forward Trends is an e-commerce business offering a wide variety of products across multiple categories, including but not limited to:
- Electronics and electronic accessories
- Jewelry and fashion accessories
- Clothing and fashion products
- Home and lifestyle products
- Glass and fragile products
- Heavy and lightweight products
- Utility and general merchandise
- Gifts and decorative items
- Custom and specially requested products
- Other products listed on our website from time to time
Product availability, specifications, pricing, and offers may change without prior notice.
2. Eligibility
By using our website and placing an order, you confirm that:
- You are legally capable of entering into a purchase agreement.
- The information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse, damage, or interfere with the website or its services.
If you are purchasing on behalf of a business or organization, you confirm that you have the authority to place the order on its behalf.
3. Product Information
We make reasonable efforts to display product descriptions, images, specifications, dimensions, colors, weights, prices, and other information accurately.
However:
- Actual product colors may vary depending on your device or screen settings.
- Product images may be for illustration purposes.
- Minor differences in appearance, packaging, dimensions, or specifications may occur.
- Product specifications may be changed by manufacturers or suppliers without prior notice.
- For handmade, customized, natural, or specially manufactured products, minor variations may occur.
Such minor variations do not necessarily constitute a product defect.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Cancel an order if the product becomes unavailable.
- Correct pricing or product information errors.
- Remove or discontinue any product without prior notice.
If an order is cancelled due to unavailability or an error, we will communicate the cancellation and, where applicable, initiate a refund for the amount paid.
5. Pricing
All product prices displayed on the website are subject to change without prior notice.
The final price applicable to your order will be the price displayed at the time of checkout, subject to applicable taxes, shipping charges, discounts, and other applicable fees.
In the event of an obvious pricing or technical error, Omni Store reserves the right to cancel the affected order and refund any amount already paid.
6. Offers, Discounts & Promotions
Omni Store may provide promotional offers, discounts, coupons, special prices, seasonal sales, or other promotional benefits.
Offers may:
- Be available for a limited period.
- Apply only to selected products.
- Have minimum purchase requirements.
- Be limited to one use per customer.
- Not be combined with other offers.
- Have specific terms and conditions.
We reserve the right to modify, suspend, or cancel any offer or promotion without prior notice.
Unless specifically stated otherwise, promotional discounts cannot be exchanged for cash.
7. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is considered accepted only after confirmation by Omni Store.
We reserve the right to refuse, cancel, or limit any order due to reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment issues.
- Suspicious or fraudulent activity.
- Incorrect customer information.
- Shipping limitations.
- Bulk quantity restrictions.
- Technical errors.
- Violation of these Terms & Conditions.
If an order is cancelled after payment, the applicable refund will be processed according to our Refund & Cancellation Policy.
8. Bulk Orders
Omni Store accepts bulk and wholesale-style orders for selected products.
Customers interested in bulk purchases may contact us for:
- Bulk pricing
- Quantity discounts
- Product availability
- Delivery timelines
- Packaging requirements
- Business or institutional orders
- Special purchase requirements
Bulk pricing and terms may differ from the prices displayed on the website.
A bulk order will be considered confirmed only after the final quotation, product availability, payment terms, and delivery terms have been mutually agreed upon.
9. Custom Orders
We may accept custom or specially requested orders for selected products.
Custom orders may include modifications to:
- Size
- Color
- Design
- Quantity
- Material
- Packaging
- Branding
- Specifications
- Other agreed requirements
Customers are responsible for providing accurate customization details.
Once a custom order has been approved, processed, or started, it may not be eligible for cancellation, return, replacement, or refund unless otherwise agreed in writing or required under applicable law.
Additional charges and longer processing times may apply to customized products.
10. Payment
We may offer multiple payment methods depending on product, location, order value, and availability.
Payment must be completed through the payment methods provided on our website or as separately agreed for approved bulk/custom orders.
We reserve the right to verify payment information before processing an order.
If a payment is unsuccessful, incomplete, reversed, or disputed, the order may be placed on hold or cancelled.
11. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated at the time of purchase.
Delivery timelines are estimates and may vary due to:
- Product availability
- Courier delays
- Weather conditions
- Natural events
- Transportation issues
- Public holidays
- Remote delivery locations
- Government restrictions
- Incorrect or incomplete address information
- Other circumstances beyond our reasonable control
For heavy, oversized, fragile, or special products, additional shipping charges or special delivery arrangements may apply.
The customer is responsible for providing a complete and accurate delivery address and contact information.
12. Heavy, Fragile & Glass Products
Certain products sold by Omni Store may be heavy, oversized, fragile, or made from glass or other breakable materials.
Customers purchasing such products acknowledge that:
- Special packaging may be required.
- Delivery may take additional time.
- Additional shipping or handling charges may apply.
- Delivery may be subject to location and courier availability.
- Customers should inspect the package upon delivery where possible.
Any damage, shortage, or issue should be reported within the period specified in our Return/Refund Policy, together with appropriate photographs or videos where requested.
13. Inspection at Delivery
For selected fragile, high-value, heavy, or specially packaged products, customers may be required to inspect the package at the time of delivery.
Where applicable, customers should:
- Check the external condition of the package.
- Verify the product received.
- Record an opening/unboxing video if requested by Omni Store.
- Report visible damage or missing items promptly.
Failure to follow required inspection procedures may affect the ability to process certain damage or shortage claims, subject to applicable law.
14. Returns & Exchanges
Returns, exchanges, replacements, and refunds are subject to our separate Return & Refund Policy.
Return eligibility may vary depending on the product category.
Certain products may not be eligible for return or exchange, including but not limited to:
- Customized products
- Personalized products
- Products specifically manufactured or procured on customer request
- Certain jewelry or hygiene-sensitive products
- Certain electronic products
- Products marked as non-returnable
- Products damaged after delivery due to customer misuse
Customers should review the applicable return conditions before placing an order.
15. Cancellation
Customers may request cancellation of an order before it is processed or dispatched, subject to the applicable cancellation conditions.
Cancellation may not be possible after:
- Dispatch
- Shipment handover
- Customization has started
- Special procurement has been completed
- Bulk order processing has begun
- The product has been specially manufactured or prepared
Approved cancellations and refunds will be handled according to our applicable policies.
16. Warranty
Where a product is covered by a manufacturer or seller warranty, the warranty will be subject to the applicable manufacturer’s or supplier’s terms.
Omni Store does not provide additional warranties unless expressly stated on the product page or in writing.
Warranty coverage may not apply to damage caused by:
- Improper installation
- Misuse
- Accidental damage
- Unauthorized modification
- Normal wear and tear
- Improper maintenance
- Water or other external damage
- Failure to follow manufacturer instructions
17. Customer Responsibilities
Customers agree to:
- Provide accurate billing and delivery information.
- Provide correct contact details.
- Make payments on time.
- Review product information before ordering.
- Use products according to applicable instructions.
- Inspect products upon delivery where required.
- Not misuse the website or ordering system.
- Not place fraudulent or unauthorized orders.
18. Intellectual Property
All website content, including but not limited to:
- Logos
- Brand names
- Text
- Graphics
- Product descriptions
- Images
- Website design
- Layout
- Videos
- Software
- Other content
may be owned by or licensed to Omni Store or its respective content providers.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without prior written permission.
19. Third-Party Products & Manufacturers
Some products may be sourced from third-party manufacturers, suppliers, distributors, or brands.
Manufacturer names, trademarks, logos, product specifications, and warranties belong to their respective owners.
Omni Store does not claim ownership of third-party trademarks or brand names unless expressly stated.
20. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Courier and logistics providers
- Analytics services
- Communication services
- Marketing platforms
- Other technology providers
Use of such services may be subject to the respective third party’s terms and privacy policies.
21. Website Availability
We make reasonable efforts to keep our website available and functional. However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
- Maintenance
- Technical problems
- Server issues
- Security updates
- Internet or network failures
- Third-party service interruptions
- Other circumstances beyond our reasonable control
22. Prohibited Activities
Users must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website.
- Introduce viruses, malware, or harmful code.
- Use automated systems to misuse the website.
- Create fraudulent accounts or orders.
- Use stolen payment information.
- Attempt to manipulate offers or promotions.
- Copy or misuse website content.
- Interfere with the operation or security of the website.
We reserve the right to suspend or terminate accounts or orders associated with prohibited activities.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Omni Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of products.
Our liability, where applicable, will generally be limited to the amount paid by the customer for the specific product or order giving rise to the claim, subject to applicable law.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
24. Force Majeure
Omni Store will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, transportation disruptions, technical failures, pandemics, war, civil unrest, or other unforeseen events.
25. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect customer information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
26. Changes to These Terms
Omni Store reserves the right to modify or update these Terms & Conditions at any time.
Updated terms will be posted on this page with the revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of our website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
28. Contact Us
If you have questions regarding these Terms & Conditions, orders, bulk purchases, custom orders, or any other matter, please contact us:
Omni Store – Fresh and Forward Trends
Email: support@osfft.com